Privacy Policy

Last updated: February 2026

At Chill Bali Trips, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website or services.

Information We Collect

When you contact us or book an activity, we may collect the following information:

  • Contact details: Name, email address, phone number
  • Trip information: Travel dates, number of travelers, activity preferences, special requests
  • Communication records: Messages sent via WhatsApp, email, or contact forms
  • Website analytics: Pages visited, time on site, browser type, device information (collected via Google Analytics)

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries and provide personalized trip recommendations
  • Book activities, arrange transportation, and coordinate your Bali experiences
  • Communicate with you via WhatsApp, email, or phone about your bookings
  • Improve our website and services based on usage patterns
  • Send occasional updates about new activities or special offers (you can opt out anytime)

Third-Party Services

To provide our services, we use the following third-party platforms:

  • Web3Forms: Processes contact form submissions securely
  • Google Sheets: Stores inquiry records for trip planning and follow-up
  • Google Analytics: Tracks website traffic and user behavior to improve the site
  • Unsplash: Provides high-quality images displayed on the website
  • WhatsApp: Used for direct communication with clients

These services have their own privacy policies. We do not sell your data to advertisers or third parties.

Data Storage & Security

Your information is stored securely in Google Sheets (password-protected, access-restricted). We use industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.

We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

Cookies & Tracking

We use Google Analytics to understand how visitors use our website. This involves cookies that track page views, session duration, and other anonymized usage data. We do not use cookies for advertising or retargeting.

You can disable cookies in your browser settings, though some website features may not function properly without them.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

WhatsApp Communication

By contacting us via WhatsApp, you consent to receiving messages from Chill Bali Trips via this platform. WhatsApp conversations are subject to WhatsApp's own privacy policy and end-to-end encryption.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact:

Chill Bali Trips
Email: hello@chillbalitrips.com
WhatsApp: +62 877-5012-8880
Location: Bali, Indonesia